Terms & Conditions

Welcome to Gene Martino.com.my. This website and domain name are owned and operated by GENE MARTINO APPAREL SDN. BHD, Company Registration No.351062-k.


At Gene Martino, we are committed to make your shopping easier and free of hassle. Please read the following terms and conditions provided by Gene Martino Apparel Sdn Bhd before start your purchase. By using our online Services, you are agreeing to all of the Terms of Use, which, together with the Privacy Policy, may be updated by us from time to time prior to any notice. Please ensure that you have acknowledged, understood and agreed to abide and adhere to the following terms and conditions and our privacy policy.

Intellectual Property

All the sources of this website, including the text, information, graphics, logos, design, layout, downloads, prices, products and services (Content) are owned by or licensed to Gene Martino Apparel Sdn. Bhd. You should not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content or Trade Marks for any purpose, other than with the prior written consent of Gene Martino Apparel Sdn. Bhd. All rights of Gene Martino Apparel Sdn. Bhd. are reserved.

Online purchase policy

At Gene Martino, we are not able to cancel, amend or merge orders which is placed separately and payment have been successfully done. Please ensure that goods, colour, size, quantity and address are correct before proceed for full payment

The calculations shown in the invoice are decimal representations due to various rounding mechanisms.

All the orders before 4pm on the same day from Monday to Friday via delivery service set by Gene Martino. Delivery service will be made on Monday to Friday, excluding local public holidays (Malaysia).

Once the Dispatch Confirmation is emailed to you, your product is under the responsibility of our third party postal service providers and we shall not be liable for any parcels lost during delivery process, if the proof of postage is supplied. Any claims will have to be made with our third party postal service providers and we will work reasonably to assist in the compensation claims (if any).

For all international orders, any customs or import duty charges are imposed when the package reaches its destination country (if any) must be paid by the recipient of the parcel.

Product Descriptions

In describing the products available to online purchase, Gene Martino attempts to be as accurate as possible. However, Gene Martino does not guarantee that product description of the product or other content of any Service is accurate, complete, reliable, current, or error-free. If the product offered by Gene Martino is not as described, your sole remedy is to return it in original condition.


Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors (including processing errors) may occur. If we discover an error in the price or payment of any goods which you have ordered we will notify you as soon as possible and give you the option of reconfirming your order at the correct price or cancel the order. If we are unable to contact you, we will cancel the said order immediately. If the order is cancelled and you have paid for the goods, we will send a full refund for you.

Delivery cost

Delivery costs are free for Peninsular Malaysia while Sabah and Sarawak will be charged RM10 per kg (If the customer purchased for RM200 and above, the delivery cost is free).

For International orders, delivery costs are based on International Shipping Price Rate.

Payment Method

Can be made via a valid credit or debit card issued by the bank as listed. Prices and shipping rates are subject to change without prior notice however changes will not affect to the order which have accepted.


Customers can collect their respective points to redeem the vouchers provided in the Gene Martino website.

Vouchers can be used purchase at the Gene Martino outlet by providing your voucher code when proccesing payment at cashier counter.

*** Voucher can only be used once.

*** Voucher cannot be use online.

*** Voucher only can use at Gene Martino outlet.

We may from time to time offer promotional discount codes that may apply in respect of any, or event specified, the purchase made on this Website. Terms of use relating to any discount code will be determined at issue time.

Points calculation and vouchers redemption

For point calculation, RM1.00/USD1.00 is entitled for 1 point. For example, RM100.00 purchased 100 points entitlement.

For voucher redemption, with minimum of 500 POINTS accumulation, you may redeem for a voucher of RM5.00. For example, 1000 points, you can redeem a voucher of RM10.00.

Goods Returns and Refunds policy

For more information about our returns and refunds, please see our GOODS RETURN AND EXCHANGE POLICY Page.

Risk of Loss

All goods purchased from Gene Martino are made pursuant to a shipment contract. This means that the risk of loss for the item will be borne by you upon our delivery to the carrier.

Your Account

As Gene Martino website users, you are responsible for maintaining the confidentiality of your account and password. You are agreed to accept and responsible for all activities that occur under your account or password.

Contact Us

Please do not hesitate to contact us at info@genemartino.com.my or 01119933322 (WhatsApp). Should you have any further enquiries.

***Gene Martino Apparel Sdn. Bhd. reserves the right to make amendments on any of the above Terms & Conditions.